Module 1: Introduction to Healthcare & Hospital Administration

• Overview of the Healthcare Industry
• Types of Hospitals
• Hospital Departments & Functions
• Roles and Responsibilities of a Hospital Administrator
• Organizational Structure of Hospitals

Module 2: Medical Terminology & Anatomy Basics

• Basic Medical Terminology
• Human Body Systems (Overview)
• Common Diseases and Treatments
• Medical Abbreviations
• Clinical Communication Basics

Module 3: Hospital Front Office Management

• Patient Registration
• Appointment Scheduling
• Admission & Discharge Procedures
• Reception Management
• Patient Communication & Customer Service
• Telephone & Email Etiquette

Module 4: Medical Records & Documentation

• Medical Records Department (MRD)
• Electronic Health Records (EHR)
• Patient Files & Documentation
• Confidentiality & Data Privacy
• Consent Forms & Legal Documents

Module 5: Hospital Billing & Insurance

• Hospital Billing Process
• Cashless Insurance
• TPA (Third Party Administrator)
• Claim Processing
• Payment Collection
• Basic Medical Coding Concepts

Module 6: Human Resource Management

• Recruitment Process
• Employee Records
• Attendance & Payroll Basics
• Staff Scheduling
• Performance Evaluation
• Team Management

Module 7: Hospital Quality & Accreditation

• NABH Standards
• Patient Safety
• Infection Control
• Healthcare Ethics
• Quality Assurance
• Risk Management

Module 8: Hospital Information System (HIS)

• Introduction to HIS Software
• Patient Registration Module
• Billing Module
• Pharmacy Module
• Laboratory Module
• Inventory Management

Module 9: Soft Skills & Professional Development

• Communication Skills
• Personality Development
• Time Management
• Problem Solving
• Teamwork
• Interview Preparation
• Resume Building